Privacy Policy

Ellie Fast Food ("Ellie Fast Food", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Ellie Fast Food mobile application ("App") and website.

By using the App or website, you agree to the terms of this Privacy Policy.

1 Information We Collect

When you use our App or website, we may collect the following information:

A. Information You Provide

Full Name — Required for order processing and reservations
Delivery Address — Required for delivery orders and location-based services
Phone Number — Required for order confirmation and delivery coordination
Optional Delivery Notes — Such as "ring bell", "leave at door", or specific instructions
Order Details — Selected items and preferences within the App

B. Automatically Collected Information

We may collect basic technical information to improve performance, such as:

Device type and operating system version
App usage data (crashes, errors, performance metrics)
Approximate timestamps of activity inside the App
Browser type and version (for website usage)

Important: We do not collect sensitive personal information such as biometric data, passwords, or government-issued IDs.

2 Payments

This App does not collect card/bank payment details.

Currently, Ellie Fast Food operates on a Cash on Delivery (COD) basis only. No online payment processing is conducted through our platform.

If online payment options are enabled in the future, this Privacy Policy will be updated accordingly, and we will implement industry-standard security measures to protect your financial information.

3 How We Use Your Information

We use your information only for legitimate purposes including:

Processing your food order — To prepare and fulfill your order accurately
Delivering your order — To ensure your food reaches the correct address
Contacting you — For delivery updates, order issues, or important notifications
Providing customer support — To assist with inquiries, complaints, or feedback
Improving service quality — To enhance app stability and overall user experience

4 Data Sharing & Disclosure

We do not sell or rent your personal data to third parties.

We may share your data only in the following circumstances:

Delivery Fulfillment:
Sharing delivery address and phone number with our delivery staff to complete your order
Legal Compliance:
If required by law, court order, or government request
Safety & Fraud Prevention:
To protect our customers, staff, and business from fraudulent or harmful activities

5 Data Storage & Retention

We store your data only for as long as needed to:

Provide delivery and pickup services
Maintain records for operational purposes
Comply with legal and regulatory requirements

Typical Retention Periods:

Order details Up to 90 days
Support conversations Up to 180 days

After these periods, data may be deleted or anonymized.

6 Security

We apply reasonable security measures to protect your data, including:

Secure data transmission protocols (HTTPS/SSL)
Access controls and authentication measures
Regular security assessments and updates

Disclaimer: No system is completely secure, and we cannot guarantee absolute security. We encourage you to use strong, unique passwords and protect your device.

7 Children's Privacy

Our App and website are not intended for children under 13 years of age.

We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the email address below, and we will take steps to delete such information.

8 Your Rights (Access / Delete Data)

You have the right to request:

Access

View your personal information

Correction

Fix incorrect information

Deletion

Delete your information

To request data access, correction, or deletion:

Contact us at: Info@elliefastfood.online

9 Third-Party Services

The App may use standard system services and components. In the future, we may integrate:

Analytics services to understand app usage
Crash reporting tools to improve stability
Maps and location services for delivery

If any third-party services are added that collect personal data, this Privacy Policy will be updated to reflect those changes, and we will ensure they comply with applicable privacy regulations.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

Updates will be posted inside the App and on our website
The "Effective Date" at the top will be updated
Continued use of the App means you accept the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your Order